Ordering
1. What can I do if I forgot my password?
Dear Client,
If you forgot your password, don’t worry—you can easily reset it.
- Go to the login page and click “Forgot Password?”
- Enter your registered email address.
- Check your inbox for a password reset link/OTP Verification.
- Follow the link and create a new password.
For security, make sure your new password is strong and unique. If you don’t receive the email within a few minutes, please check your spam/junk folder or contact our support team for assistance.
2. When willI receive my order?
Dear Client,
Thank you for reaching out! Your order has been processed and is on its way. Delivery typically takes [insert timeframe, e.g., 3–7 business days] depending on your location. You can track your shipment using the tracking link we’ve sent to your email. If you don’t see it, let us know and we’ll resend it right away.
3. How can I register an account
Dear Client,
To register an account, please click the 'Sign Up' option on our homepage. Enter your full name, email address, and create a secure password. Once submitted, you will receive a confirmation email to activate your account.
4. What can I do if my account was deactivated?
Dear Client,
If your account has been deactivated, here’s what you can do:
- Check your email for any notification explaining why it was deactivated.
- Review the reason (such as policy violations, inactivity, or security concerns).
- Follow the instructions provided in the email or on the login page to appeal or restore access.
- If no instructions are given, contact customer support directly with your registered email and any relevant details.
- In cases of suspected unauthorized activity, reset your password and update your security settings once your account is restored.
5. How do I leave feedback for my order?
Dear Client,
We truly value your opinion! To share feedback on your recent order, simply head to your order history, select the order, and click 'Leave Feedback' or 'Rate Order.' Your thoughts help us improve and ensure every experience with us is even better. Thank you for taking the time to let us know how we did!
6. How do I request a refund?
Dear Client,
Refunds
Refunds issued after successful quality check
Shipping fees are refunded along with the product cost
Refund time depends on your selected method (see refund table for details)
Item Type Drop Off TAT Pickup TAT Hand over to Umair Electronics TAT Non-Bulky 4 working Days 4 working Days 1 – 5 working days 2 working days Bulky N/A 7 working days 1 – 5 working days 2 working days
Modes of Refund
Refund Method
Description:
.Easypaisa Wallet
If the refund isn’t visible in your wallet, call 3737 from your Easypaisa number or 051-111-345-100 from any other number.
Bank Deposit
Ensure your bank account is active and holds a balance. Refunds cannot be processed to BBA, National Bank, or Khyber Bank accounts. An IBAN is required.
7.What is your return policy?
Dear Client,
Free & Easy Returns
Return requests must be submitted within 14 days of delivery
Eligible if the product is damaged, defective, incorrect, incomplete, or not as described
For electronics or mobile issues after use, check seller or brand warranty
Selected categories allow change-of-mind returns (see category-specific policy)
Valid Return Reasons
Product is damaged or defective
Missing items or accessories
Wrong item, size, color, or expired
Doesn’t match description or image
Doesn’t fit (e.g., wrong size)
Return Conditions
Item must be unused, unworn, unwashed, and in original condition
Include all tags, manuals, warranty cards, freebies, invoice, and accessories
Return in original manufacturer packaging—no tape or stickers directly on the box
Clearly label your Order Number and Return Tracking Number on the package